The quality policy implemented by the governance of Jezabel Agency aims to meet customer needs by providing products with guaranteed quality and continuous improvement of process efficiency with the management system.
To improve the end product quality, the governance of Jezabel Agency has an understanding of implementing and maintaining the company system of quality management as an ongoing process of improvement and enhancing the process efficiency involved in the translation activity. Our main goal is to build long-lasting and mutually beneficial relationships with our customers by constantly striving to more fully understand and meet their needs and requirements. In carrying out its activities observe the requirements of the relevant rules and regulations, including standard EN 15038:2006.
Translation agency Jezebel introduced a quality management system, ISO 9001:2000 on June 20, 2008 by Bureau Veritas Certification, with transitive transition to the new standard ISO 9001:2008.
All company processes are regulated and interrelated, criteria and control methods are set and the necessary resources for effective operation of the processes are secured.
As of May 08, 2013, the quality management system has integrated the requirements to provide translation services according to the European standard BDS EN 15038:2006. "Translation services - Requirements for service provision", which guarantees high quality in the performance of the overall process of translating from the moment of accepting the order to its delivery. Implemented system for managing the quality of written translations enables control of the accuracy and completeness of translation service. It provides provision of quality end product with traceability at all stages of the workflow introduced by the rules of control of all translation projects. Every translation project is registered to determine any appropriate contractors with appropriate qualifications and experience in the field, it passes through the actual process of translation, self-check by the translator and mandatory revision by an editor. With this traceability and feasibility of assigned projects, we ensure our customers an end product, which meets the highest quality criteria.